By WordRaid Team

Contact

Need help, want to report a problem or send a report? Use the official channels below. We aim to reply within 72 business hours.

What to send

• Your in-game nickname and, if applicable, how you signed in (Discord, Google or email).
• The approximate date and time when the problem happened.
• A clear description of what happened and, if possible, screenshots.

Payments and refunds

• WCoins are sold by Xsolla, the official reseller of WordRaid. For questions about charges, receipts or refunds, contact Xsolla support at https://help.xsolla.com with the order number shown in your purchase confirmation.
• If the payment is pending, wait for the confirmation from Xsolla before opening a ticket. If the payment was approved and the WCoins did not arrive, contact us with the order number.
• Depending on your country, you may be entitled to cancel the purchase of digital content within a legal period, as long as the WCoins have not been used. Contact Xsolla or us for guidance.

Reports and safety

• To report abusive behavior, cheating or inappropriate content, prefer the report button inside the game, which attaches the context automatically.
• The WordRaid Team never asks for passwords, access codes or payment details through chat or private message.
• Never share your account, session or financial details with other players.

Privacy and data

• To exercise your data protection rights (access, correction, deletion, objection, portability and others), write to [email protected].
• See the Privacy Policy to understand how we process your data, including cookies and advertising.

Operator identification

WordRaid is operated by the WordRaid Team and is available worldwide at wordraid.fun. WCoins are sold by Xsolla, the official reseller (merchant of record). For official matters, partnerships and press, use the email [email protected].